Technical Support Agreements

These terms and conditions must NOT be amended, supplemented or amended by the use of other documents, unless otherwise stated. Any attempt to amend, complete or modify this document or to place an order for products or services and assistance subject to additional or modified conditions is null and void, unless a written agreement signed by the Client and SVC has otherwise agreed. This agreement contains the terms and conditions applicable to your purchase at Safe Video Communication AS. (“SVC”), which are available to you (“customer”) for orders from SVC Technical Support Agreements. By accepting the delivery of the SVC services and support described on the invoice or confirmation of the order, the Customer agrees to be bound by these Terms and Conditions and accepts these Terms. If you do not wish to be bound by this agreement, you must notify SVC immediately and return your purchase in accordance with SVC`s return policy below. CES TERMES AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH SVC, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR II) UNLESS OTHER SVC STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions may be amended at any time without written notice, at SVC`s sole discretion. 1.22 “Submissions” have the meaning indicated in section 3.5 (Submissions). 1.23 “Assistance fees” have the meaning indicated in Section 4 (Assistance Fee). 1.24 The Support Pricing Agreement refers, if applicable, to (a) actions taken between you and cPanel for the provision by cPanel of free assistance, telephone support or priority assistance, if any, which determines (among other things) the duration, applicable assistance costs and the number of incidents you may submit under this Agreement; (b) the price and maturity agreement between you and cPanel with respect to the software, which defines (among other things) the concept, all applicable assistance costs and the number of incidents you may submit under this contract; (c) the duration, termination and technical assistance provisions of the cPanel-Partner-NOC agreement between you and cPanel; or (d) the duration, termination and technical support of a contract between you and a cPanel Direct license, a cPanel partner or a cPanel distributor for the provision of software-related technical assistance services.

The pricing assistance agreement is heres not included and is an integral part of this agreement, as if it were set out in its entirety. 1.25 “telephone assistance” refers to the services that cPanel provides over the telephone to natural institutions or organizations that have paid the existing assistance fee for telephone support. 2. Services. 2.1 Providing services by cPanel. Subject to the terms of this Agreement, cPanel will make reasonable economic efforts to provide you with the services over the life, provided that (a) you have not exceeded the number of incidents specified in the assistance price agreement; or (b) an economically reasonable number of incidents, as defined by cPanel, if the support agreement does not indicate the maximum number of incidents.

filed under: Uncategorized